Depending on the merchant, it could take 1-5 business days.
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How do pre-authorized amounts affect my balance?
A pre-authorized amount reduces the balance of available funds until the merchant clears the transaction. For example, if you have a balance of $700 on your card and the merchant pre-authorizes $500, you will have $200 balance open for use until the pre-authorization clears. The pre-authorized amount needs to clear by the merchant first before you can load more to your EP Travel Card.
What is a pre-authorization?
An amount a merchant will put as a hold – it’s form of pre-payment or security.
When will my card arrive?
Your card and PIN will be given the day you apply in person at one of our partner agencies.
Is there a limit on my card?
The limit on your EP Travel card is outlined in the cardholder agreement.
Does the card have any fees or interest?
You can view the full list of card fees list in the cardholder agreement.
Can I withdraw money from my EP Travel Card?
You may withdraw money loaded onto your EP Travel card through any applicable ATM by using your card’s PIN number, once your card is activated.
How can I increase/decrease my limits?
Call at 1 888 825 9808 or email firstname.lastname@example.org
Can I change my card’s PIN?
At this time, PIN numbers are assigned to the card and cannot be changed.
What happens if I lost my PIN?
Call EP Travel immediately at 1 888 825 9808 or email email@example.com